← Replyza

Terms of service

Last updated: 18 October 2026

Replyza is a trading name of Networkking (Reg. [CIPC NUMBER]), which is the contracting party.

1. Service

Replyza sets up and runs an AI receptionist on the client's WhatsApp Business Platform number, using information the client provides.

2. Fees

Setup fee (once-off) and a monthly fee per the chosen plan, billed in advance via Paystack. Plan reply limits include Meta's WhatsApp message fees; replies above the limit are billed at cost. Prices include/exclude VAT as stated on the invoice.

3. Trial and cancellation

Free trials end automatically unless the client chooses a plan. No fixed term: either party may cancel with 30 days' written notice (WhatsApp or email). Setup fees are non-refundable once the service is live.

4. Client responsibilities

The client keeps its prices, hours and FAQs accurate, confirms bookings and quotes the AI passes on, and uses the service in line with Meta's WhatsApp Business policies and applicable law.

5. Data

The client is the responsible party for its customers' personal information; Replyza is its operator under POPIA and processes that information only to provide the service, under appropriate security measures. See our privacy notice.

6. Limits

AI replies can contain mistakes. The AI is instructed not to invent prices or commitments and to hand over when unsure, but the client remains responsible for what it confirms to customers. Replyza's liability is limited to fees paid in the preceding three months. Service depends on Meta, Anthropic and other providers and may be interrupted.

7. General

South African law applies. Contact: hello@replyza.co.za.